Shipping and payment
Shipping and Payment for Retail Customers
- The minimum retail order is 1 item, regardless of your location or destination country.
- After placing your order, a manager will contact you to confirm the order details and discuss any necessary arrangements.
- Orders are completed within 3–5 business days after payment (the day the order is submitted to production is not included).
- In case of high production workload or changes in the situation in the country, order processing times may be extended.
- In the event of loss or damage to a shipment, our company is not responsible for the actions of the shipping company or the services it provides. All costs associated with delivery are paid by the customer.
Payment Methods for Retail Customers:
- Purchases in Ukraine can be paid for by bank transfer using IBAN details, cash on delivery (upon receipt at a Nova Poshta branch), or online via LiqPay (using a Visa or Mastercard bank card, as well as Apple Pay or Google Pay).
- Purchases in the USA, Europe and other countries can be paid for by bank transfer using IBAN details, online via a payment link through Payoneer or WayForPay (using a Visa or Mastercard bank card, as well as Apple Pay or Google Pay), or by money transfer through Wise, Xoom, PayPal, MoneyGram or Western Union.
- Payment is made in the national currency — ₴ (Ukrainian hryvnia). If you are unable to pay in the specified currency, you may pay for your order in any currency convenient for you at the exchange rate applicable on the payment date.
Shipping Terms for Retail Customers:
- Within 3–5 business days (excluding the day the order is submitted to production), your order will be prepared and shipped via the shipping company convenient for you: Nova Poshta, Ukrposhta or EMS. Orders are shipped Monday through Friday.
- After shipment, our manager will contact you and provide all the necessary information for receiving your parcel.
Shipping and Payment for Wholesale Customers and Partners
- After placing your order, a manager will contact you to confirm the order details and discuss any necessary arrangements.
- In case of high production workload or changes in the situation in the country, order processing times may be extended.
- In the event of loss or damage to a shipment, our company is not responsible for the actions of the shipping company or the services it provides. All costs associated with delivery are paid by the customer.
Shipping and Payment within Ukraine
- Within Ukraine, we ship orders Monday through Friday using the shipping companies Nova Poshta and Ukrposhta. After shipment, our manager will contact you and provide all the necessary information for receiving your parcel. Orders are shipped after the funds have been credited to the company's account.
- In Ukraine, payment can be made using IBAN details or online via LiqPay (using a Visa or Mastercard bank card, as well as Apple Pay or Google Pay). Payment is made in the national currency — ₴ (Ukrainian hryvnia). If you are unable to pay in the specified currency, you may pay for your order in any currency convenient for you at the exchange rate applicable on the payment date.
Shipping and Payment to Other Countries
- Orders to the USA, Europe and other countries are shipped Monday through Friday using the shipping companies Nova Poshta, Ukrposhta and EMS. After shipment, our manager will contact you and provide all the necessary information for receiving your parcel. Orders are shipped after the funds have been credited to the company's account.
- Outside Ukraine, payment can be made using IBAN details, online via a payment link through Payoneer or WayForPay (using a Visa or Mastercard bank card, as well as Apple Pay or Google Pay), or by money transfer through Wise, Xoom, PayPal, MoneyGram or Western Union. Payment is made in the national currency — ₴ (Ukrainian hryvnia). If you are unable to pay in the specified currency, you may pay for your order in any currency convenient for you at the exchange rate applicable on the payment date.