Return and exchange

According to the law of Ukraine, things that have been sewn individually for the client cannot be returned or exchanged. If the ordered goods did not fit for objective reasons (defects or, by mistake, another commodity item was delivered), we make an exchange. In this situation, we pay the transport costs for returning and re-sending the goods. In all other cases of exchange or return of goods, transport costs are paid by the buyer.

The following items are subject to return:

  • Things that have a manufacturing defect or not a presentation.
  • Items that were sewn in the wrong size or color.
  • Returned items will only be accepted in their original packaging with a tag.

Non-refundable:

  • Products without original packaging, tags and tags.
  • Underwear, cosmetics, personal hygiene products.
  • Basics, if it's not a manufacturing defect.